What to Display

Confirm that Media Server photos are enabled on your frame by pressing Menu > What to Display and checking Media Server. Be sure to press Save to confirm.

Things to try:

Make sure you have registered your CEIVA frame at ceiva.com to activate your PicturePlan Photo Delivery Service.

Confirm that your CEIVA frame is displaying media server photos by pressing Menu and checking Media Server on the What to Display screen.

Make sure that your CEIVA frame is out of Demo Mode. Hold both the Menu and Select buttons on the front of your screen until you see a congratulations message.

If you are still having problems, call our toll-free U.S.-based Customer Care Team at 1-877-MYCEIVA (1-877-692-3482) and we'll be happy to help.

* The CEIVA 1, CEIVA 2 and CEIVA 3, CEIVA 7”, CEIVA 8”, CEIVAlife and CEIVAshare models do not have media server functionality.