Frequently Asked Questions
- How do I download CEIVA's iPhoto Plugin?
- How do I access and use the Menu screens on my CEIVA frame?
- How do I install new software updates on my CEIVA frame?
- Can anyone send pictures to a CEIVA frame?
- How do I send my pictures / photos to my CEIVA Frame?
- My CEIVA frame won't connect through my phone line.
- My CEIVA frame won't connect through the internet.
- What does Factory Reconditioned mean?
- What is the PicturePlan® Photo Delivery Service cancellation policy?
- What is the return policy for CEIVA frames and accessories?
- How do I send pictures to another person's CEIVA frame?
- CEIVA HomeView FAQ
- How can I get an owner's manual for my CEIVA frame?
- How do I remove pictures that are showing on my CEIVA frame?
- How do I invite my friends and family to send pictures to my CEIVA?
- My memory card photos won't display.
- What are the differences between each of the CEIVA Digital Photo Frames?
- What is the CEIVA Digital Photo Frame™ warranty policy?
- How do I use CEIVA Snap for the iPhone (iOS)?
- My CEIVA frame has a black screen.
Customer Care will be closed Thursday and Friday, November 25 and 26, 2021. Happy Thanksgiving to our CEIVA family!!!
CEIVA Logic Inc.303 N Glenoaks Blvd STE 200
Burbank, CA 91502
Customer Care HoursMonday-Friday
9:00 am - 4:00 pm PT