CEIVA - Life Shared. Life Celebrated.
1-877-692-3482
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Customer Care

Frequently Asked Questions

  • Can anyone send pictures to a CEIVA frame?
  • How do I install new software updates on my CEIVA frame?
  • How can I get an owner's manual for my CEIVA frame?
  • My memory card photos won't display.
  • What is the CEIVA Digital Photo Frame™ warranty policy?
  • What is the return policy for CEIVA frames and accessories?
  • CEIVA HomeView FAQ
  • How do I go about giving a CEIVA frame as a gift?
  • How do I remove pictures that are showing on my CEIVA frame?
  • How do I send pictures to another person's CEIVA frame?
  • How do I send my pictures / photos to my CEIVA Frame?
  • How do I use CEIVA Snap for the iPhone (iOS)?
  • My CEIVA frame won't connect through my phone line.
  • My CEIVA frame won't connect through the internet.
  • What are the differences between each of the CEIVA Digital Photo Frames?
  • What does Factory Reconditioned mean?
  • What is the PicturePlan® Photo Delivery Service cancellation policy?
  • How do I invite my friends and family to send pictures to my CEIVA?
  • My CEIVA frame has a black screen.
  • How do I download CEIVA's iPhoto Plugin?

Contact Us

1-877-692-3482

CEIVA Logic Inc.

303 N Glenoaks Blvd STE 200
Burbank, CA 91502

Customer Care Hours

Monday-Friday
9:00 am - 4:00 pm PT
 
© 2025 CEIVA Logic Inc. All Rights Reserved.
Protected by the United States Patent Nos. 6,442,573, 9,203,930, 9,654,562, D545,782.
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