Customer Care

Pre Sales Questions

What is the return policy for CEIVA frames and accessories?

How do I go about giving a CEIVA frame as a gift?

Is there an extra cost to use the CEIVA Channels and Galleries?

What types of memory cards can CEIVA frames use?

How much energy / electricity does it take to run a CEIVA frame?

Does the CEVA frame work with the Magic Jack?

What is CEIVA True-to-Photo™ technology?

Can the CEIVA frame get photos from a thumb drive or flash drive?

Does the CEIVA frame work with a home digital phone system?

Does the CEIVA frame save photos from an inserted memory card?

Can I use my home internet network to send pictures directly to my frame from my computer?

If I own more than one CEIVA frame, do I need more than one PicturePlan?

Can I use my CEIVA frame in my office?

Does the CEIVA frame work with Verizon™ FIOS?

Do CEIVA frames work from inside a retirement community?

I have the Lifeline / Life Alert medical device. Will my CEIVA frame conflict with it?

Does the CEIVA frame work with Vonage? (VoIP)

How do products ship when I purchase at ceiva.com?

Does the CEIVA frame work with Bluetooth?

Does the CEIVA frame work with wireless phone jacks?

Does the CEIVA frame work with cable phone systems?