Customer Care

Frame Questions

What is the PicturePlan® Photo Delivery Service cancellation policy?
How do I send pictures to another person's CEIVA frame?
What does Factory Reconditioned mean?
How do I send my pictures / photos to my CEIVA Frame?
How do I install new software updates on my CEIVA frame?
How can I get an owner's manual for my CEIVA frame?
What are the differences between each of the CEIVA Digital Photo Frames?
What is the CEIVA Digital Photo Frame™ warranty policy?
How do I remove pictures that are showing on my CEIVA frame?
CEIVA HomeView FAQ
What is Vacation Mode? How do I turn it on or off?
How do I know what software version my CEIVA frame is on?
How do I make photos available for sharing with media server?
When does my CEIVA frame connect to get new photos? Can I change this time?
How do I turn off my CEIVA frame?
What are the terms and conditions of lifetime subscriptions?
How do I change my CEIVA frame's local dial-in numbers?
I'm moving my CEIVA frame to a new location outside my home. How do I change my connection settings?
What do I need to connect my frame using my wireless/wi-fi connection?
Can I transfer PicturePlan Photo Delivery Service from one CEIVA frame to another?
How do I activate One Button Printing on my CEIVA frame?
How do I get photos from my digital camera onto my CEIVA frame?
Does my bundled PicturePlan Service cover the Local or Toll-Free connectivity?
Is there a local telephone number for my CEIVA frame to connect?
How do I keep a photo in my CEIVA frame's slideshow permanently?
How do I order prints of a photo from my CEIVA frame?
What models of CEIVA frames have software updates?
How do I change my PicturePlan Photo Delivery Service from Toll-Free to Local connectivity?
Can I use my own USB-to-Ethernet adapter to connect my frame to my network?
What is the blue/green light on my CEIVA?
What do I need to connect my frame using my ethernet/broadband connection?
How do I change the cropping or sizing of the photos on my CEIVA frame?
How do I access and use the Menu screens on my CEIVA frame?
How and why would I unregister a CEIVA frame?
Do CEIVA frames require PicturePlan Photo Delivery Service?
How do I register my CEIVA frame?
Where is the serial number on my CEIVA frame?
How do I apply my Skinit skin?
Can I adjust the speed of my photo slideshow?
How do I stop the slideshow on a single picture on my CEIVA frame?
Does my CEIVA frame always need to be connected to the phone or internet?
How do I use a non-touch tone telephone to connect my CEIVA frame?
How do I add a dialing prefix for my CEIVA frame?
If I unplug my CEIVA frame, will it keep my pictures?
How does the CEIVA frame get pictures?
How do I transfer photos from my old CEIVA frame to a new CEIVA frame?
How do I use CEIVA Photos for Android?
How do I replace the battery in my CEIVAshare remote?
How do I create, edit or delete CEIVA Groups?
How do I use CEIVA Photos for Android?
Does CEIVA have an upgrade program?
Can I make the channels stay up longer in my slideshow?
How do I move a CEIVA frame from one account to another?
How can I get my picture to fill the screen on my CEIVA frame?
Can I choose what photos to display when I insert a memory card?
Does CEIVA still offer a lifetime PicturePlan Subscription?
When I use One Button Printing on my CEIVA frame, where are the prints mailed?
What and where is my MAC address?
How do I use CEIVA Photos for Android?
Can I use a power adapter from another product on my CEIVA frame?
How do I find a specific photo on my CEIVA frame?
Can I use my CEIVA Wireless adapter with my Apple Airport Extreme?
Can I temporarily pause my PicturePlan Photo Delivery Service?
Can the CEIVA Digital Photo Frame with the Whirlpool centralpark™ connection operate with any other refrigerators?
Can I have more than one CEIVA frame use a single wireless router?
Can I change the type of transitions between the photos in my slideshow?
What are the terms and conditions for CEIVA frames with the 1-year Service Agreement?
How do I remove and/or change the faceplate of my CEIVA 8-inch frame?
Is there a distance limitation for the CEIVA Wireless™ adapter?
How do I clean my CEIVA Digital Photo frame?
If my CEIVA frame is connecting with a wireless network, are my pictures still safe?
Can I use a SDHC card with my CEIVA frame?
If I turn off my CEIVA Digital Photo Frame with the Whirlpool centralpark™ connection, will that affect my Whirlpool refrigerator?
Do I need to register my CEIVA Digital Photo frame with the Whirlpool centralpark™ connection in order to use it?
Can I buy a replacement remote for my CEIVAshare?
How do I remove my CEIVA Digital Photo frame with the Whirlpool centralpark™ connection from my Whirlpool refrigerator?
How do I clean my CEIVA Digital Photo frame with the Whirlpool centralpark ™ connection?
Can I lock, delete or print pictures streamed from my media server to my CEIVA frame?
How do I remove the leg and backing on my CEIVAshare™?
In what order do my pictures display if I am streaming them from the media server?
How do I remove a channel from my CEIVA frame?
How do I connect my CEIVAShare and Pro 80 to my wireless home network?*

Contact Us

1-877-692-3482

CEIVA Logic Inc.

214 E. Magnolia Blvd.
Burbank, CA 91502

Customer Care Hours

Monday-Friday
8:00 am - 4:30 pm PT